After the last few years of change, the hospitality industry still faces challenges and opportunities ahead. Josiah McKenzie, the publisher of HotelOperations.com recently observed that the industry is experiencing an exciting time of rebirth. As we have to do more with less, successful hoteliers have become more focused.
No doubt, we have a chance now to revisit and redefine what really matters what we stand for, what’s our unique and distinctive offering that sets us apart from the competition. And how can we deliver a higher level of guest experience in an inclusive, sustainable way, with integrity and transparency? How can we use innovation to amplify the human touch rather than replace it?
No matter how well we are doing today, by creating a culture of caring, collaboration, and continuous improvement, all of us can significantly increase profitability and decrease stress and friction for our teams and our guests.
There has never been a better time for hospitality to break down silos and fully activate and align our teams in a commitment to deliver on our brand promises.
Let’s #BreakTheSilos! Please feel free to bring your GM, HR, and other leaders to join you in participating in this important conversation.
